Returns & Refunds
Returns & Refunds
Important Notice
We are currently in our presale phase. During this time, we offer exchanges only - no refunds are available.
Exchange Policy
Eligibility
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be returned within 14 days of delivery
- Custom or personalised items cannot be exchanged
Exchange Process
- Contact us at info@ocrbz.com within 14 days of delivery
- Include your order number and reason for exchange
- We'll provide you with return instructions and a prepaid return label (UK only)
- Send the item back using our provided label
- Once received and inspected, we'll send your replacement item
Processing Time
Please allow 5-7 business days for us to process your exchange once we receive your returned item. As all our pieces are handmade, replacement items may take up to 5 weeks to produce and ship.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@ocrbz.com with photos of the issue. We'll arrange for a replacement at no additional cost.
Return Shipping
- UK customers: We provide prepaid return labels
- International customers: Return shipping costs are the customer's responsibility
- We recommend using a tracked service for returns
Contact Us
For any questions about exchanges or our policy, please reach out:
- Email: info@ocrbz.com
- Response time: Within 24-48 hours
Thank you for supporting OCRBZ.
We appreciate your understanding during our presale phase.